Refund policy

Returns & Refunds

We want you to love Celflor products. If something is not right, you have 30 days from the day you receive your order to request a return.

 

Eligibility

To be eligible for a return, the item must be unused, unopened and in its original, sealed packaging, with proof of purchase. For hygiene and safety reasons, we cannot accept returns of skincare products or face masks that have been opened or used, unless they arrived damaged or defective.

 

How to start a return

Contact us at contact@celflor.com with your order number. If your return is accepted, we will send you the return address and instructions. Items sent back without a return request will not be accepted.

 

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo, and we will send a replacement or a full refund at no cost to you.

 

Return shipping

Unless the item is damaged, defective or wrong, return shipping costs are paid by the customer.

 

Refunds

Once we receive and inspect your return, we will let you know if it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need extra time to process it.

 

EU and UK customers

If you live in the European Union or the United Kingdom, you also have a legal right to cancel your order within 14 days of delivery, for any reason, subject to the hygiene exception above for sealed cosmetics that have been opened.

 

Questions

For any question about returns, contact us at contact@celflor.com.